37%     Utility turnoffs

35%     Evictions

13%     Shelter

31%     Food

  4%     Clothing

  5%     Medicine

15%     Jobs

  2%     Transportation

  2%     Holiday Aid

 19%    Other Problems    

Examples of “Other” needs: Furnace (senior couple with no heat), room heater (boiler broken in mental health group home), property taxes (82 yr.-old woman), gasoline or car to get to work, suicide counseling for child, propane, hygiene items, furniture, dental aid to treat abscess before major surgery, medicine, school supplies, diapers, car repairs, holiday aid, funeral costs, legal aid, cell phone minutes to get crisis aid, a caring ear to listen.

Note: Equals more than 100% due to multiple problems in a single call.

13%   homeless

31%   disabled

39%   lost jobs, hours cut

10%   high medical expenses

42%   are single moms or dads

33%   are over age 50

  1%   are veterans or veterans' spouses (Note: number likely higher, is self-reported)

22%   Other problems: car breakdowns/accidents, house fires, domestic violence, mental health issues, etc.

Agency Consultations and Advocacy Services:

  8% of calls --  Consultations to help agency / non-profit / faith group staff troubleshoot dire cases

19% of calls --  Provided advocacy services (when caller can't get aid via regular resources, or can't get it fast enough to avoid crisis.)